Welcome to Roser Food! By accessing and using our website, you agree to comply with and be bound by the following terms and conditions. Please read these carefully, as they govern your use of our online store, products, and services.
1. General Information
This website is operated by Roser Food. Throughout the site, the terms “we,” “us,” and “our” refer to Roser Food. By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service,” “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and contributors of content.
2. Eligibility
To use our website and services, you must be at least the age of majority in your state or province of residence. By agreeing to these Terms, you represent that you are at least the age of majority, or that you have given us your consent to allow any of your minor dependents to use this site.
3. Products and Services
All products sold on this website are subject to availability. We make every effort to display accurate information about our products, including images, descriptions, prices, and stock levels. However, we cannot guarantee that your computer monitor’s display of any color will be accurate.
We reserve the right to refuse service to anyone for any reason at any time. We also reserve the right to modify or discontinue any product without notice at any time.
4. Pricing and Payment
All prices listed on our website are in PKR and are subject to change without notice. While we strive to ensure that all pricing information is accurate, errors may occur. If we discover an error in the price of any item you have ordered, we will notify you as soon as possible and give you the option to either reconfirm the order at the correct price or cancel it.
We accept payments through [payment methods, e.g., Cash on Delivery, Bank Transfer, Jazz Cash, etc.]. By providing your payment details, you confirm that you are authorized to use the payment method. Payment must be made in full before your order can be processed and shipped.
5. Order Process
After placing an order, you will receive an email confirming that we have received your order. This email does not constitute acceptance of your order. Acceptance of your order occurs when we send you a shipping confirmation email. We reserve the right to cancel or refuse any order at any time before acceptance.
6. Shipping and Delivery
We aim to process and ship all orders within 48hrs after order confirmation. Shipping times may vary based on location and shipping method. Usually in big cities it takes 1 to 3 days max. Still it can take more time due to bad weather or any law and order situation.
Shipping fees will be added to your order at checkout, and these fees are non-refundable. Delivery times are estimates and cannot be guaranteed.
7. Returns and Refunds
If you are not satisfied with your purchase, you can return the product within 30 days of delivery. To be eligible for a return, the product must be unused, in its original packaging, and in the same condition you received it.
Refunds will be issued after we receive and inspect the returned item. Shipping costs for the return are the responsibility of the customer unless the item was defective or damaged upon arrival. For more details, please refer to our Return and Refund Policy.
8. Product Availability and Limitations
Certain products may have limited quantities and are subject to return or exchange only according to our Return Policy. We reserve the right to limit the quantities of any products we offer and to discontinue any product at any time.
9. Personal Information
Your submission of personal information through the store is governed by our Privacy Policy. By using our services, you consent to the collection and use of your information as outlined in that policy.
10. Prohibited Uses
In addition to other prohibitions as set forth in the Terms, you are prohibited from using the site or its content:
- For any unlawful purpose;
- To solicit others to perform or participate in any unlawful acts;
- To violate any international, federal, provincial, or state regulations, rules, laws, or local ordinances;
- To infringe upon or violate our intellectual property rights or the intellectual property rights of others;
- To harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability;
- To submit false or misleading information;
- To upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet;
- To collect or track the personal information of others.
We reserve the right to terminate your use of the Service for violating any of the prohibited uses.
11. Intellectual Property
All content on this website, including but not limited to text, images, logos, graphics, and software, is the property of Roser Food or its content suppliers and is protected by international copyright and trademark laws. You may not reproduce, distribute, or otherwise use any of the content without prior written consent from Roser Food.
12. Limitation of Liability
In no case shall Roser Food, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability, or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility.
13. Indemnification
You agree to indemnify, defend, and hold harmless Roser Food and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns, and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of your breach of these Terms or the documents they incorporate by reference, or your violation of any law or the rights of a third party.
14. Changes to Terms
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms and changes to our website. It is your responsibility to check our website periodically for changes.
15. Governing Law
These Terms and Conditions and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws of Pakistan.
16. Contact Information
If you have any questions about these Terms, please contact us for more details.